How Ruxii handles personal information

This Privacy Policy applies to the public-facing website at ruxii.ca. It does not apply to internal tools or customer applications accessed via our admin or product portals, which will have their own privacy documentation when launched.

• Personal information you provide — name, email address, company, and message content when you contact us (for example, via forms or email).
• Technical information — IP address, device and browser type/version, pages viewed, timestamps, and other usage data for security, reliability, and analytics.

We collect information directly from you (for example, when you submit a form) and automatically from your device when you use our site (for example, through server logs and analytics scripts).

We use cookies and similar technologies to operate the site, enhance user experience, and analyze traffic. Categories may include: strictly necessary (required for core functionality), performance/analytics (to improve the site), and functional (to remember choices).

You can manage cookies in your browser settings. If we provide a cookie banner or preferences center, you can adjust settings at /cookie-settings.

• Respond to inquiries and provide requested information.
• Operate, maintain, and improve our website and services.
• Maintain security, prevent abuse, and comply with legal obligations.
• With your consent, send updates or marketing communications (you may opt out at any time).

Where required, we rely on your consent to collect, use, or disclose personal information. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

We may share limited personal information with trusted third-party service providers (for example, hosting, analytics, or security) who assist in operating our website. These providers are bound by confidentiality and data protection obligations and may only use information as instructed by us.

Some service providers may process personal information outside of Canada (for example, in the United States). Your information may be subject to the laws of those jurisdictions and accessible to foreign authorities in accordance with those laws.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, we take steps to securely delete or anonymize it.

• Encryption in transit.
• Access controls and authentication.
• Restriction of access to authorized personnel only.

No method of transmission or storage is fully secure; we cannot guarantee absolute security.

• Request access to the personal information we hold about you.
• Request corrections or updates to your information.
• Request deletion, or withdraw consent where we rely on consent (subject to legal/operational needs).
• Manage cookies in your browser or via our preferences center, if available.

To exercise these rights, email privacy@ruxii.ca or use our contact form.

You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version with a new “Last updated” date.

For copyright and trademark information, please see our Legal Notices.

If you have questions about this Privacy Policy or our data practices, contact us at privacy@ruxii.ca or via our contact form.